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Keep Them Coming Back! How to Increase Customer Retention

If you're having trouble getting customers and clients to re-purchase your products or services, you could be lowering your monthly profits. Here are a few simple ways to increase customer retention. We hope this helps!

Reward Them for Returning!

Providing a reward or discount for returning customers can show them how much you appreciate the fact that they trust in the quality of your products/services. Make the reward redeemable at a later date to increase the likelihood of rebooking and repeat orders.

Provide Stellar Customer Service

Whether you're cheaper or more expensive than your competitors, the quality of your customer service can determine whether or not a person will shop with your business again after their first purchase. In fact, studies show that repeat customers spend an average of 67% more than first-time clients after a pleasing service experience.

Resolve Issues Quickly and Confidently

When a customer presents an issue to you, do not delay your attempts to resolve the situation. Errors can give shoppers the impression that your business is not prepared to serve them properly, and poor response times can cause the customer to feel neglected or ignored. Let your shoppers know that you care about their experience with your brand! Be ready and willing to accommodate customer issues in a timely fashion.

Customer retention can result in more returning customers and an increase in referrals. With these tactics, you'll be able to increase consumer loyalty.

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